Drops & Props Policies

We absolutely want you to be happy with your new backdrop! We strive to provide professional customer service and beautiful high quality backdrops & props.

Please consider our policies before purchasing. We are very friendly so if you have questions, issues or concerns, we are always happy to help.


We offer returns if we sent the wrong item, size or if there is any error on our part.

** Photos of the damaged or incorrect item must be received before any refund can be processed. **

We are sorry but we do not offer refunds or accept returns if:

– The wrong size, orientation or item was purchased
– The listing description was misread
– The correct shipping address was not provided
– It was a custom order or sale item
– The colors do not look how they do onscreen
– You have changed your mind
– Wrinkling or creasing occurred during transit (This is not considered ‘damaged’ as this is repairable)


We offer replacements if:

– We sent you the incorrect items.
– Items were damaged in transit.

** Photos of the damaged or incorrect item must be received before any replacement can be processed. **

We do not offer exchanges or replacements if:

– The wrong size, orientation or item was purchased
– The listing description was misread
– The correct shipping address was not provided
– It was a custom order or sale item
– The colors do not look how they do onscreen
– You have changed your mind
– Wrinkling or creasing occurred during transit (This is not considered ‘damaged’ as this is repairable)

We wholeheartedly want you to be happy with your purchase. If for another reason than listed above you are not satisfied with your order, please contact us within 5 days of receipt to discuss a resolution.

For agreed upon exchanges:

– You will be responsible for returning the item in its original condition and paying shipping charges for both the returned items and for the exchanged items.


– We are only able to cancel your order if you notify us within 2 hours of your purchase.

Thank you for understanding.


– Please refer to the Processing Time for each product as they will vary considerably. Processing Times are located in each listing description.

** Please keep in mind that Processing Time is not the “Turnaround Time” and does not include shipping. Shipping will vary greatly depending on your location.**

– Drops & Props ships ONLY to the contiguous United States. We apologize for the inconvenience.


– Unfortunately at this time we are unable to accommodate RUSH orders.


– All orders are securely packaged to protect against damage & moisture.
– All backdrops under 7′ will be shipped in a secure shipping tube.
– All backdrops over 7′ will be shipped folded per UPS standards. Should any wrinkling or creasing occur during transit this can easily be resolved. Please reference our blog post for an easy solution.


– We are not responsible for any orders that are lost if an incorrect shipping address was provided. Or if delivery confirmation shows the package was sent to the correct address but you did not receive. If the post or courier sends the order back to us due to the incorrect address provided, you will be responsible for the additional postage required to resend it to you.

– In the event that an order is delivered with shipping damage, a reprint will be issued upon return of the damaged items.You must notify us within 5 days of delivery. The damaged item(s) must be returned within 14 days.


– The colors displayed on your screen may not be accurately depicted due to variations in computer monitor calibrations
– All backdrops will be cropped with our best discretion based on the size and orientation purchased. If you would like to customize how a backdrop is cropped or sized, please make sure and let us know before you order.
– Our backdrops are not intended for up-close viewing, but rather to be used as a background image.
– All returns, replacements and exchanges are entirely at the discretion of Drops & Props.
– Each of our backdrops will include a small watermark at the bottom of the design. This helps our customers keep track of where they purchased the backdrop so they can purchase from us again soon! If you would not like a watermark included on your backdrop, please just let us know prior to purchase and we will happily exclude that for you. If you do not inform us prior to purchase, we will not be able to replace or refund you for your purchase. We do keep this watermark small and inconspicuous so we do not interrupt any creativity.
– We do not include a Backdrop Stand with our Backdrops without separate purchase. You can purchase a Backdrop Stand from the listing below:

** Purchase of backdrops does not transfer rights for reproduction or resale. All backdrops and images are copyright protected and may not be reproduced, altered for sale or used without explicit permission. **

© 2015 Drops And Props LLC

Privacy Policy

What data does your store collect?



When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.


How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@dropsprops.com.


We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.


In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.


When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Google analytics:

Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.


To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.


Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows us to store information about your session (referrer, landing page, etc).
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where.


By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@dropsprops.com.